PIA Blog – Open Matters
Welcome to the Blog-page of Public Access Ombudsman Lisa Kershner. Ms. Kershner was appointed to the Ombudsman position by the MD Attorney General to a 4-year term, Lisa Kershner is Maryland’s first Public Access Ombudsman. Opening the Office on March 30, 2016, Ms. Kershner’s primary activity has been to help PIA requestors and responding agencies resolve PIA issues voluntarily through constructive dialogue and practical problem-solving.
Open Matters is a weblog that will serve as a vehicle for public information officers, administrators, and the public to share information about the way Maryland Open Government is defined, viewed, and improved. The goal of this blog is to inform other open government professionals about tips, innovative approaches, and other best practices regarding transparency among Maryland governmental agencies.
The central purpose of the Public Information Act (“PIA”) is to provide access to information about the affairs of government. To achieve this, the PIA requires agencies to disclose public records—that aren’t otherwise exempt—“with the least cost and least delay to the person or governmental unit that requests the inspection.” Md. Code, General Provisions Art. (“GP”), § 4-103 (b).
In furtherance of this goal, the PIA establishes a series of deadlines ensuring that agencies respond to a request “promptly, but not more than 30 days after receiving the application.” GP § 4-203. And if an agency expects that it can’t fully respond within 10 working days, it must issue an initial “10 day letter” that provides, among other required information, “the reason for the delay.” Id.
How can busy agency staff consistently meet these deadlines while also making sure that they adequately search for responsive records, and review those records for the sensitive information protected by the (more…)
The Ombudsman’s Office has heard from various Maryland agencies that are interested in implementing technology to better manage PIA requests. These agencies state that they are committed to transparency and to identifying potential systems that can improve their PIA response. The Ombudsman’s Office is in the process of interviewing agencies that have already implemented such systems, and will be reporting its findings in a special series of Open Matters blog posts called “PIA Technology Solutions”. Below is part II of the series. NOTE: The Public Access Ombudsman does not endorse any specific vendor referenced in this series.
The Maryland Insurance Administration (MIA) receives a high volume of Public Information Act (PIA) requests annually. In 2014, the agency contracted with an outside vendor, GovQA, to better manage its (more…)
Each fall, the PIA Compliance Board (PIACB) submits a report to the General Assembly that includes information about its activities and recommendations for improvements to the Public Information Act (‘PIA”). In 2018, the PIACB submitted its third Annual Report, and for the second consecutive year invited the Public Access Ombudsman to provide a report on the activities and recommendations of that Office. Below is a summary of the Ombudsman’s recommendations for legislative changes to the PIA based on her mediation work and outreach activities.
Expand the PIACB jurisdiction to include review of fee waiver denials
Many of the complaints received by the PIACB and the Ombudsman involve an agency’s denial of a request for a PIA fee waiver. This issue is not currently within the jurisdiction of the PIACB, and it often forwards these disputes to the Ombudsman for possible mediation assistance. Although the (more…)
The Ombudsman’s Office has heard from various Maryland agencies that are interested in implementing technology for managing PIA requests. These agencies state that they are committed to transparency and to identifying potential systems that can improve their PIA response. The Ombudsman’s Office is in the process of interviewing agencies that have already implemented PIA management systems, and will be reporting its findings in a special series of Open Matters blog posts called “PIA Technology Solutions”. This series will highlight different technology solutions to PIA response management.
Technology can be used in a variety of ways when it comes to records management—from intake and case management systems, to comprehensive archival, retrieval, and review platforms. In July 2017, the Howard County Public School System (HCPSS) launched an online request, review, and response system that supports timely and transparent processing of PIA requests. This system allows the public to submit PIA requests through an online form, and follow the status of their requests in real-time as HCPSS works to respond. The system also makes summary information regarding each submitted PIA request available for public inspection, along with responsive documents previously provided to requestors.
The HCPSS online PIA tracking system was created from scratch completely in-house by members of the HCPSS Communications division. Staff conducted research on how similar systems function and worked collaboratively with Danielle Lueking, designated MPIA representative for HCPSS, to understand the flow of a typical PIA request from receipt, to review, to response. “Being able to work directly with the developer gives you added flexibility and a deeper understanding of specific needs,” states Ms. Lueking.
The Maryland Public Information Act (“PIA”) protects the confidentiality of personnel records. Md. Code Ann., General Provisions Article (“GP”), § 4-311(a) (2014, 2017 supp.). A personnel record includes “an application, a performance rating, or scholastic achievement information.” GP § 4-311(a). It also includes “those documents that directly pertain to employment and an employee’s ability to perform a job,” Kirwin v. The Diamondback, 352 Md. 74, 82-84 (1998), and records “relating to hiring, discipline, promotion, dismissal, or any other matter involving an employee’s status,” Montgomery County v. Shropshire, 420 Md. 362, 378 (2011). In other words, the personnel records category is very broad. Public employees (and their supervisors) can obtain their own personnel records under the PIA, but they can’t get someone else’s, and no other third party can get theirs. GP § 4-311(b).
You might ask what happens if the employee is deceased, or no longer works at the agency — are their records still protected? The PIA does not distinguish between the personnel records of the living and deceased, or between the records of an active and departed employee. The PIA Manual notes that this “suggests, then, that the personnel records of former employees do not receive less protection than those of current employees.” PIA Manual, 3-12 – 3-13 (available here).
Maryland Public Information Act (PIA) fees are governed by section 4-206 of the PIA. An agency is allowed to charge a reasonable fee for the search for and preparation of requested records.
Q. What is a reasonable fee?
A. A “reasonable fee” is not a specific amount. Fees can range from $20 to thousands of dollars. It’s all about the request. The more complicated or nonspecific a request, the more likely that the fees will be higher because the agency will have to devote more staff time and resources to provide a complete response.
An agency must provide the first two hours of work for free, but after that they may calculate and charge the prorated salaries of the employees involved in searching for, preparing, and reviewing the records. The bottom line? A “reasonable fee” means the fee must be tied to the agency’s actual costs in responding to the request.
Q. What about flat-fees? How is a flat fee tied to actual costs?
Innovative Approach to Case Management Aids Anne Arundel’s Compliance with the PIA
Anne Arundel County, Maryland provides individuals a user-friendly process for making requests for County records. As an illustration, about one year ago, the County implemented a “Case Management” type system that provides individuals access to an online request form to make requests for County records. All of the County’s departments are part of this records request system.
To make a records request, a requestor selects the “Public Information Request” button on the County’s website http://www.aacounty.org/departments/county-executive/public-information-office/. The requestor then locates the type of records sought from a list of approximately 20 different categories of records, such as ambulance reports, building permits, police reports, subdivision files, and public works agreements. If the requestor does not believe one of the categories of records fits the records sought, the requestor has the option to select “Other.” Then, the requestor inputs a description of the records sought and other information including the user’s name, address, email address, phone number, an indication of whether the requestor seeks a fee waiver and if so, the reason for the fee waiver request.
Down the Rabbit Hole: What is a Maryland Public Information Act (PIA) Request?
Sounds like an easy question, but there are nuances to a making a PIA request. In its most basic form, a PIA request is a request for public record(s) from a governmental entity.
“What’s so hard about that,” you might say. One of the nuances is defining what a public record can be. Public records are created by or in the possession of public entities, as described in the statute:
“Public record means the original or any copy of any documentary material that are made by a unit or an instrumentality of the State or of a political subdivision or received by the unit or instrumentality in connection with the transaction of public business.”
This means that a governmental entity- does not have to create or compile information in response to a PIA request. (more…)
The PIA Ombudsman’s program receives requests for assistance from a wide variety of requestors, and less frequently, from agencies, involving a wide array of PIA issues and problems. The program is informal, voluntary, and covers a wide range of issues. The information needs and motivation of the requesters, and the capacities and resources of the agencies both affect the mediation process and outcomes. The Ombudsman believes that the likelihood of a successful outcome in PIA mediations often is enhanced or diminished by several factors: (more…)