BGE Thanks Customers as Winter Storm Restorations Are Complete
Contact: FOR IMMEDIATE RELEASE
Baltimore Gas & Electric Company (BGE)
BGE Media Hotline: 410.470.7433
BGE Thanks Customers as Winter Storm Restorations are Completed
BALTIMORE (March 9, 2018) – BGE has restored electric service to all customers affected by Winter Storms Riley and Quinn. Approximately 462,000 BGE customers were affected by the two destructive nor’easters, which inflicted heavy damage from the Mid-Atlantic to New England beginning last Friday. Strengthening significantly beyond forecasts, Winter Storm Riley delivered high sustained winds and gusts through the 70-mph-range for more than 48 hours. The vast majority of BGE customers impacted by Winter Storm Riley were restored by Sunday night, and crews continued to work around-the-clock shifts to restore service to all customers. Repairs to the massive and widespread damage to the electric system were further complicated by additional damage caused by Winter Storm Quinn on Tuesday and Wednesday, which brought heavy, wet snow to some portions of BGE’s service area.
“More than 3,100 employees and contractors were actively engaged in restoration efforts, including approximately 1,300 line workers mobilized from other utilities,” said Rodney Oddoye, vice president of customer operations and chief customer officer for BGE. “We understand the frustration of customers who experienced outages for multiple days, and we thank them for their patience and understanding as we worked to safely repair the widespread damage.”
Now that BGE has addressed all outages associated with both storms and has sufficient resources to safely and quickly address any outages should they occur on BGE’s system, external crews have been released to assist our Exelon sister utilities to the north. They experienced significant damage to their electric systems and additional outages from Winter Storm Quinn.
Crews from BGE’s Exelon sister utility ComEd in Illinois, as well as from utilities in Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Canada have assisted in BGE’s restoration effort. Resources operated out of regional staging areas at Ripken Stadium in Aberdeen, M&T Bank Stadium in Baltimore and BWI Airport in Anne Arundel County.
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BGE, founded in 1816 as the nation’s first gas utility and headquartered in Baltimore, is Maryland’s
largest natural gas and electric utility. The company’s approximately 3,200 employees are committed to
safe and reliable power delivery to more than 1.25 million electric customers and more than 650,000
natural gas customers in central Maryland, as well as enhanced energy management, conservation,
environmental stewardship and community assistance. J.D. Power’s 2017 Electric Utility Business
Customer Satisfaction Study SM ranked BGE highest in customer satisfaction with business electric service
in the east among large utilities. The company also has an estimated annual economic impact of $5 billion
of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor
income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy
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