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Posts Tagged ‘customer service’


Fulfilling the Promise

The State of Maryland makes a customer service promise: every state agency pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Governor Hogan Honors Employee for Customer Service

Somers Cove Marina Executive Director Tom Schisler Recognized at Board of Public Works Governor Larry Hogan recognized Maryland Department of Natural Resources employee Tom Schisler today with a Customer Service Heroes Award. Schisler, executive director of Somers Cove Marina in Crisfield, was honored for enhancing customer service and improving facility maintenance at the state-managed marina.  Read the Rest…

Connecting Outdoor Enthusiasts in a digital world

Two decades ago, staff of the Maryland Department of Natural Resources connected with our customers through letters, the occasional television or radio story, phone calls, and articles in newspapers that were published from press releases we physically mailed out. Fax machines, landline phones, single reflex cameras and typewriters were the communications tools of the day.  Read the Rest…

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Maryland DNR Virtual Ranger

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