January 2025 Honoree

Monica Franklin

Monica Franklin is nominated for Caught Doing Great Service for her customer service. While in the process of generating an urgent purchase order to pay a vendor, Monica stepped in at the end to push the process through to completion. She made sure to personally connect with each approver in the process to push things through quickly so that we could meet our deadline, which was truly above and beyond. In addition, Monica is always friendly and extremely helpful, and I know that she is helping DGS shine to our customers with her strong work ethic. Monica really came through on this project through her communication with all parties involved.