These ladies assist FOM staff and tenants of DGS-managed buildings with placing work orders into FOM’s eMaint Computerized Maintenance Management System (CMMS). They convert tenants’ requests into work orders or take calls and place those work orders directly into the system for them. The first line of communication with those who have maintenance issues in our buildings, they excel at providing courteous customer service every day. They communicate with the FOM maintenance staff to keep them updated on important issues that need to be handled quickly.
Not hesitating, they took on additional responsibilities by translating and inputting building systems data into eMaint. Data tasks include deciphering building drawings and extracting data from other sources in order to help get a clear and complete history of DGS-managed buildings and their systems. Antoinette, Pam, Joan and Beneisha have truly embraced the concept of teamwork for DGS.