New State Park Reservation System Launches in Spring
Vendor Hiring Workers in Maryland; Consumers Save Money
The Maryland Department of Natural Resources has contracted with a new vendor to manage reservations for the state park system. CAMIS, a company with 17 years of experience providing reservation solutions, is scheduled to start providing services in Maryland this spring.
Approved by the Board of Public Works in November, the new contractor seeks to expand its footprint in Maryland while also reducing reservation fees at most state parks. Transaction fees will decrease by nearly 50 percent for the average customer who stays 2.5 nights.
“The new park reservation system will help us provide top-notch customer service that our visitors expect from us,” said Maryland Park Service Superintendent Nita Settina. “CAMIS has an excellent track record of success enhancing park reservation services. The vendor’s intuitive online system includes campsite, cabin and shelter photos, and convenient search options for customers planning their visit.”
Customers preparing trips to Maryland’s vast network of 72 state parks will be able to make reservations for over 2,500 campsites, 38 cabins, picnic shelters and other lodging options beginning in April 2017. Customers can continue to make reservations on the former provider while CAMIS transitions users to its own easy-to-use website.
“CAMIS has produced a robust, flexible, scalable campground reservation system that has proven to be successful in applications across North America,” said CAMIS Owner and President Doug Hall. “We look forward to expanding our presence in the state and providing unparalleled customer service to Maryland citizens and tourists, alike.”
The Michigan-based company is expanding its Allegany County office with a focus on providing project management and reservation call center services. CAMIS has partnered with Cumberland-based ACT Personnel Service Inc., a minority business enterprise, to recruit and hire staff.