{"id":28064,"date":"2025-10-16T11:43:08","date_gmt":"2025-10-16T15:43:08","guid":{"rendered":"https:\/\/news.maryland.gov\/mdem\/?p=28064"},"modified":"2025-10-16T12:11:06","modified_gmt":"2025-10-16T16:11:06","slug":"maryland-9-1-1-board-recognizes-excellence-in-service-delivery","status":"publish","type":"post","link":"https:\/\/news.maryland.gov\/mdem\/2025\/10\/16\/maryland-9-1-1-board-recognizes-excellence-in-service-delivery\/","title":{"rendered":"Maryland 9-1-1 Board Recognizes Excellence in Service Delivery"},"content":{"rendered":"<h1><i><span style=\"font-weight: 400\">Event Recognized 21 Maryland 9-1-1 Specialists in the State Delivering Exceptional Service<\/span><\/i><\/h1>\n<p><b>OCEAN CITY, Md. (Oct. 16, 2025) \u2014 <\/b><span style=\"font-weight: 400\">The Maryland 9-1-1 Board hosted its annual day of celebration yesterday evening, at the Grand Hotel Ballroom in Ocean City. \u00a0 Senator Cheryl Kagan delivered the keynote address following remarks by Secretary Russ Strickland of the Maryland Department of Emergency Management.\u00a0 Twenty public safety telecommunicators were awarded the Telecommunicator of the Year award and Kelsie Spealman of Cecil County was awarded the Marilyn Farndon Excellence in Training Award, presented by Maryland 9-1-1 Board Chair Scott Haas and Vice Chair Tammy Price.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u201cWe are incredibly proud of the professionals who work tirelessly to protect Marylanders and support our communities during times of crisis,\u201d<\/span><b> said Secretary Strickland<\/b><span style=\"font-weight: 400\">. He continued, \u201cThese are extremely important and rewarding careers and we are excited to see this field continue to grow. We are deeply grateful for the selfless role they play and enthusiastically congratulate them on their recognition.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400\">The annual ceremony honors Maryland\u2019s 9-1-1 telecommunicators and celebrates excellence in 9-1-1 service delivery and training, essential components for effective emergency response. The celebration also recognizes the demanding and life-saving work that is performed by 9-1-1 specialists on a daily basis. &#8220;Our 9-1-1 Specialists and our entire emergency system might be the most invisible government employees, and among our most essential,\u201d <\/span><b>said Maryland State Senator Cheryl C. Kagan. <\/b><span style=\"font-weight: 400\">\u201cWe must ensure that they are acknowledged, supported, and provided with the very best technology and training. I am proud to celebrate these courageous women and men through the Day of Celebration.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400\">Maryland 9-1-1 telecommunicators are the first voices that callers hear during a crisis, and well-trained telecommunicators provide crucial, life-saving instructions and coordinate faster emergency responses. This ceremony recognizes the importance of high-quality training for these professionals to perform at the highest level.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The Telecommunicator of the Year Award recognizes individuals who exemplify superior service delivery and training. This year\u2019s recipients were:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Sarah Braithwaite<\/b><span style=\"font-weight: 400\">, Allegany County\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Kerrie Cooper<\/b><span style=\"font-weight: 400\">, Anne Arundel County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Jolanda Ellison<\/b><span style=\"font-weight: 400\">, Anne Arundel County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Anna Richmond<\/b><span style=\"font-weight: 400\">, Baltimore County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Kaylee Oldewurtel<\/b><span style=\"font-weight: 400\">, Baltimore County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Sarah Hugel<\/b><span style=\"font-weight: 400\">, Calvert County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Monique Mills<\/b><span style=\"font-weight: 400\">, Carroll County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Kelsie Spealman<\/b><span style=\"font-weight: 400\">, Cecil County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Zachary Timchula<\/b><span style=\"font-weight: 400\">, Cecil County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>John Hackley<\/b><span style=\"font-weight: 400\">, Charles County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Trisha Rogerson<\/b><span style=\"font-weight: 400\">, Charles County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Andrea Bellevou<\/b><span style=\"font-weight: 400\">, Charles County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Vincent Houchin<\/b><span style=\"font-weight: 400\">, Charles County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Sharde Curley<\/b><span style=\"font-weight: 400\">, Charles County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Brittany Busche<\/b><span style=\"font-weight: 400\">, Frederick County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Valerie Cromer<\/b><span style=\"font-weight: 400\">, Howard County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Riyan Anjum<\/b><span style=\"font-weight: 400\">, Montgomery County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Lt. Michelle Miller<\/b><span style=\"font-weight: 400\">, Queen Anne\u2019s County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Edward Dillon<\/b><span style=\"font-weight: 400\">, Queen Anne\u2019s County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Cory Holm<\/b><span style=\"font-weight: 400\">, Queen Anne\u2019s County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Dale Whitby<\/b><span style=\"font-weight: 400\">, Queen Anne\u2019s County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Amanda Frock<\/b><span style=\"font-weight: 400\">. Somerset County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Christy Coffey<\/b><span style=\"font-weight: 400\">, St. Mary\u2019s County<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Hannah Ward<\/b><span style=\"font-weight: 400\">, Talbot County<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Kelsie Spealman, from Cecil County, received The Marilyn Farndon Excellence in Training. This award honors Marilyn Farndon\u2019s legacy as the founding Executive Director who created Maryland\u2019s first certified 9-1-1 training program. It recognizes instructors who advance standardized, high-quality training across the state for 9-1-1 professionals.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Maryland 9-1-1 centers are actively hiring telecommunicators, statewide. Additionally, experienced professionals can become instructors, shaping the next generation of telecommunicators. Learn more about the rewarding careers and growth opportunities at <\/span><a href=\"https:\/\/911.maryland.gov\/pages\/careers\"><span style=\"font-weight: 400\">911.maryland.gov\/pages\/careers<\/span><\/a><span style=\"font-weight: 400\">.\u00a0\u00a0<\/span><\/p>\n\n\t\t<style>\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-28064 gallery-columns-3 gallery-size-thumbnail'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<a href='https:\/\/news.maryland.gov\/mdem\/2025\/10\/16\/maryland-9-1-1-board-recognizes-excellence-in-service-delivery\/attachment\/1000019342\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/news.maryland.gov\/mdem\/wp-content\/uploads\/sites\/7\/2025\/10\/1000019342-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Man leans beside lectern holding a microphone with a smile on his face\" aria-describedby=\"gallery-1-28071\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-28071'>\n\t\t\t\tSecretary of Maryland Department of Emergency Management, Russ Strickland, provided an address to the crowd at the Day of Celebration and congratulated the recognized individuals for their outstanding service. Credit: MDEM\/Jim Abels\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/news.maryland.gov\/mdem\/2025\/10\/16\/maryland-9-1-1-board-recognizes-excellence-in-service-delivery\/image-2\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/news.maryland.gov\/mdem\/wp-content\/uploads\/sites\/7\/2025\/10\/image-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"7 people are standing, posing for the photo. The woman in the middle is holding an award trophy.\" aria-describedby=\"gallery-1-28066\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-28066'>\n\t\t\t\tKelsie Spealman of Cecil County was awarded the Marilyn Farndon Excellence in Training Award, which was accepted on her behalf by her supervisor (pictured here). Left to Right: William Frazier, 911 Board Member; Ashley Burgan, Vice President MENA; Tenea Reddick, 911 Board Member; Cynthia Mims, Cecil County; Scott Haas, 911 Board Chair; Russ Strickland, Secretary of MDEM; Christy Collins, 911 Board Executive Director. Credit: MDEM\/Jim Abels\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<a href='https:\/\/news.maryland.gov\/mdem\/2025\/10\/16\/maryland-9-1-1-board-recognizes-excellence-in-service-delivery\/screenshot_20251016-094717\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/news.maryland.gov\/mdem\/wp-content\/uploads\/sites\/7\/2025\/10\/Screenshot_20251016-094717-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"Woman holding a microphone and gesturing with hand while standing behind a lectern\" aria-describedby=\"gallery-1-28068\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-28068'>\n\t\t\t\tMaryland State Senator Cheryl C. Kagan delivered the keynote address at the 9-1-1 Day of Celebration. Credit: MDEM\/Jim Abels\n\t\t\t\t<\/dd><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/news.maryland.gov\/mdem\/2025\/10\/16\/maryland-9-1-1-board-recognizes-excellence-in-service-delivery\/57-1\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/news.maryland.gov\/mdem\/wp-content\/uploads\/sites\/7\/2025\/10\/57-1-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"A table that displays award plaques for awardees at the day of celebration.\" aria-describedby=\"gallery-1-28067\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-28067'>\n\t\t\t\tTwenty public safety telecommunicators were awarded the Telecommunicator of the Year award and Kelsie Spealman of Cecil County was awarded the Marilyn Farndon Excellence in Training Award. Credit: MDEM\/Jim Abels\n\t\t\t\t<\/dd><\/dl>\n\t\t\t<br style='clear: both' \/>\n\t\t<\/div>\n\n<div class=\"mceTemp\"><\/div>\n<p><span style=\"font-weight: 400\">***END***<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Event Recognized 21 Maryland 9-1-1 Specialists in the State Delivering Exceptional Service OCEAN CITY, Md. (Oct. 16, 2025) \u2014 The Maryland 9-1-1 Board hosted its annual day of celebration yesterday evening, at the Grand Hotel Ballroom in Ocean City. \u00a0 Senator Cheryl Kagan delivered the keynote address following remarks by Secretary Russ Strickland of the<a href=\"https:\/\/news.maryland.gov\/mdem\/2025\/10\/16\/maryland-9-1-1-board-recognizes-excellence-in-service-delivery\/\">&nbsp;&nbsp;Read the Rest&#8230;<\/a><\/p>\n","protected":false},"author":276,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[4],"tags":[399,29,356,413,310],"class_list":["post-28064","post","type-post","status-publish","format-standard","hentry","category-news-releases","tag-399","tag-awards","tag-emergency-management","tag-emergency-services","tag-training"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Event Recognized 21 Maryland 9-1-1 Specialists in the State Delivering Exceptional Service OCEAN CITY, Md. 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