{"id":33526,"date":"2021-05-01T10:32:26","date_gmt":"2021-05-01T14:32:26","guid":{"rendered":"https:\/\/news.maryland.gov\/dnr\/?p=33526"},"modified":"2021-09-14T09:49:13","modified_gmt":"2021-09-14T13:49:13","slug":"fulfilling-the-promise","status":"publish","type":"post","link":"https:\/\/news.maryland.gov\/dnr\/2021\/05\/01\/fulfilling-the-promise\/","title":{"rendered":"Fulfilling the Promise"},"content":{"rendered":"

\"\"<\/a>The State of Maryland makes a customer service promise: every state agency pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.<\/p>\n

Maryland Department of Natural Resources Secretary Jeannie Haddaway-Riccio has recognized several department employees for their dedication to this promise. These individuals were identified by ratings and responses on customer service surveys, feedback from the public they serve, and input from department leadership and colleagues.<\/p>\n

CUSTOMER SERVICE HEROES:<\/strong><\/em> Individuals identified by constituents for going above and beyond the call<\/em><\/p>\n

Sarah Lane – Innovative Technology Coordinator, Chesapeake and Coastal Service
\nSandi Pepe – Program Administrator, Waterway Improvement and Infrastructure, Chesapeake and Coastal Service
\nBob Sadzinski – Manager, Power Plant Research Program, Resource Assessment Service
\nBhaskar Subramanian – Chief, Shoreline Conservation Service, Chesapeake and Coastal Service<\/p>\n

REGULAR POSITIVE FEEDBACK:<\/strong><\/em> As tabulated by online and email surveys returned by customers<\/em>
\nMarie Myers – Centreville Service Center Manager, Licensing and Registration Service
\nWilliam Ramsey – LRS Tech, Licensing and Registration Service
\nKerry Wixted – Education and Outreach Specialist, Wildlife and Heritage Service<\/p>\n

UNSUNG HEROES:<\/strong> Those recognized by their peers and supervisors, often doing behind-the-scenes work to support the mission<\/em>
\nCaroline Asher – Deputy Director, Human Resources
\nMatt Ashton – Stream Assessment Section Head, Resource Assessment Service
\nFred Banks – Director of Youth Conservation Programs, Maryland Park Service
\nRobert Bender – Manager, Facilities and Supportive Services
\nAlyssa Cranska – Aquaculture Field Operations Program Coordinator, Fishing and Boating Services
\nTim D\u2019Adamo – Director of Project Management, DNR Information Technology Service
\nRama Dilip – Operating Fiscal Officer, Land Acquisition and Planning\/Maryland Environmental Trust
\nPaul Genovese – Program Manager, Fishing and Boating Services
\nLisa Gutierrez – Director, Public Access, Water Trails, and Recreational Planning Program, Chesapeake and Coastal Service
\nTina Jarvis – Permits Coordinator, Wildlife and Heritage Service
\nShakira Johnson – Administrative Officer, Natural Resources Police Margie Maccubbin – Deputy Director, Licensing and Registration Service
\nLauren Moses – Public Information Officer, Natural Resources Police, Office of Communications
\nStephanie Richards – E-Reporting Program Coordinator, Fishing and Boating Services
\nScott Romanowski – Administrative Officer, Freshwater Fisheries, Fishing and Boating Services
\nMelissa Scarborough – Adjutant to the Superintendent, Maryland Natural Resources Police
\nMike Schofield – Forest Manager, Maryland Forest Service
\nIrish Sirmons – Marine Law Enforcement Information Network (MLEIN) Program Manager, Natural Resources Police
\nScott Stranko – Monitoring and Non-Tidal Assessment (MANTA) Director, Resource Assessment Service
\nJacqueline Tahsuda – Supervisor of Program Open Space Stateside, Land Acquisition and Planning
\nDonna Welsh – Fiscal Officer, Wildlife and Heritage Service
\nScott Williams – Inventory Coordinator, Audit and Management Review<\/p>\n

Article appears in Vol. 24, No. 2 of the Maryland Natural Resource magazine, spring 2021.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

The State of Maryland makes a customer service promise: every state agency pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.<\/p>\n","protected":false},"author":174,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[957],"tags":[3831,4031,3635],"class_list":["post-33526","post","type-post","status-publish","format-standard","hentry","category-appnews","tag-customer-service","tag-customer-service-promise","tag-natural-resource-magazine"],"acf":[],"_links":{"self":[{"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/posts\/33526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/users\/174"}],"replies":[{"embeddable":true,"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/comments?post=33526"}],"version-history":[{"count":5,"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/posts\/33526\/revisions"}],"predecessor-version":[{"id":34321,"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/posts\/33526\/revisions\/34321"}],"wp:attachment":[{"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/media?parent=33526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/categories?post=33526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.maryland.gov\/dnr\/wp-json\/wp\/v2\/tags?post=33526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}