Maryland Department of General Services Opens New Customer Support Center for State Buildings

BALTIMORE, MD – The Maryland Department of General Services (DGS) today announced the grand opening of the new Computerized Maintenance Management System (CMMS) Customer Support Center. The CMMS is a new cloud-based comprehensive work request and work order management tool, as well as a full-featured asset and maintenance management system that enables data-driven strategies to extend the life of assets.

“The new call center represents our ongoing efforts to manage the state’s 6.3 million square feet in office space in a more efficient and effective manner,” said DGS Secretary Ellington Churchill, Jr. “By managing our state work order process through this innovative system, our department will vastly improve our response to our customers.”

The CMMS is used to schedule and plan service and maintenance, manage work orders and work request, keep historical asset records, track maintenance expenditures over the lifecycle of an asset, control parts inventory, manage workflows, support condition monitoring, use predictive maintenance, and create custom reports for management to make data-driven decisions.  The center will receive the various support calls and work orders from the Baltimore, Annapolis, and Multi-Service Center Divisions. The CMMS Customer Support Center will be staffed with four new support center positions.

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About DGS: The Department of General Services is responsible for essential services and programs administered on behalf of the state, including procuring goods and services; designing, building, leasing, managing and maintaining facilities; leading energy conservation efforts; and providing essential services such as fuel management, disposition of surplus property and records management. The Department of General Services Maryland Capitol Police maintains safety and security at state buildings.